Reimagine Conversational AI: Leveraging LLMs for Smarter Interactions
By Guruprasad Murthy, 10 Mins read, 18-Aug-2024 Introduction: Traditional Conversational AI Systems: Conversational Artificial Intelligence (AI) and Conversational Systems are well-established technologies that play a crucial role in modern machine interactions. Today, most companies rely on Conversational AI to engage with both customers and colleagues. Contact centres focus on enhancing self-service and reducing operational costs …
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